In addition, transcosmos also improved its trust and security service with a focus on expanding coverage to include the entire network, automating the service as well as making it a more intelligent service. With enhanced service, transcosmos enables businesses to interact with consumers at all stages of the customer journey rapidly, thereby increasing CX by identifying the opportunity to retain and grow brand advocates across brand domains.
Online Interaction Solution: Key Features
- Automatically monitor brand voice, related topics and customer sentiment online 24/7. Always available even after working hours.
- Capture customer requirements and guide customers to solutions quickly. Proactively interact and engage with consumers on topics related to brand products and services to increase brand reputation and influence, thereby strengthening brand competitiveness.
- Manage operational platforms to perform all interactive tasks. Help brands aggregate public opinion and track and monitor the quality of interactive content and its impact in real time. Complete all process flows from checking content to posting responses quickly.
- By using the AIGC model in parallel with the solution, you automatically create a knowledge base. Provide useful interactive reference content for different scenarios that match each brand’s target customers and product features to support brands in optimizing text-based content on an ongoing basis.
Today, the Internet Interaction Solution is widely recognized by customers in many industries, especially those in the automotive industry. Combining the power of people and digital technology, transcosmos will continue to develop and implement a range of services and solutions that help customers optimize costs, increase efficiency and optimize CX.
*1: transCxLink is a versatile intelligent contact center platform developed by transcosmos. Connecting all types of communication channels including social platforms, voice calls and chats, the platform not only provides a seamless customer service process between companies, consumers and agents, but also comes with a wide range of functions such as CRM , intelligent services, marketing systems, voice recognition, automated reporting, business insights and more.
- transcosmos is a trademark or registered trademark of transcosmos inc. IN Japan and other countries.
- Other company names and product or service names used herein are trademarks or registered trademarks of their respective companies.
About transcosmos inc.
transcosmos started its operations in 1966. Since then, we have combined superior “people” with modern “technology” to enhance the competitive power of our customers by providing them with superior and valuable services. transcosmos currently provides services that support customers’ business processes focusing on both sales expansion and cost optimization through our 182 bases in 35 countries/regions with a focus on Asia, continuously pursuing Operational Excellence. In addition, after expanding the e-commerce market on a global scale, transcosmos provides comprehensive global e-commerce one-stop services to provide our customers’ excellent products and services to consumers in 46 countries/regions around the globe. transcosmos aims to be our clients’ “Global Digital Transformation Partner”, supporting clients’ transformation using digital technology, responding to the ever-changing business environment. Visit us here https://www.trans-cosmos.co.jp/english/
Media contact
transcosmos inc., transcosmos inc., +81-3-6709-2251, [email protected]https://www.trans-cosmos.co.jp/english/
SOURCE transcosmos inc.
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